Shipping policy
SHIPPING POLICY
At CLEVERMIVAN, we carefully process every order and work with our shipping partners to deliver your purchase safely and efficiently.
FREE SHIPPING
We offer free standard shipping on all orders.
ORDER PROCESSING
Orders are processed within 3 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
BUSINESS DAYS
Business days are Monday through Friday and exclude public holidays in the relevant shipping or delivery location.
ESTIMATED SHIPPING TIME
Shipping times below refer to transit time after your order has been processed.
AUSTRALIA
Standard Shipping: 7–15 business days
INTERNATIONAL
Standard International Shipping: 6–16 business days
Estimated shipping times may vary depending on the destination, carrier, customs procedures, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.
These are estimated transit times and are not guaranteed delivery dates.
During periods of unusually high shipping volume or other exceptional circumstances, delivery may take longer than the estimated timeframe.
TRACKING
Tracking is included with our standard shipping service.
Once your order has been shipped, tracking information will be provided in your shipping confirmation email.
Tracking updates may take a few days to appear after the shipment has been dispatched. Tracking information may also temporarily stop updating while a package is in transit or undergoing customs processing.
You can also use our Track Your Order page to check the latest available tracking information.
If your tracking information has not updated for an extended period, please contact us at:
support@clevermivan.com
CUSTOMS, DUTIES AND TAXES
Depending on your destination and the applicable laws, your order may be subject to customs duties, taxes, import charges, or other fees.
Any customs duties, taxes, or import charges that are legally payable by the customer and are not already included or collected at checkout may be the customer's responsibility.
Customers are responsible for providing accurate information required for customs clearance where applicable.
DELIVERY DELAYS
While we do our best to provide accurate shipping estimates, CLEVERMIVAN cannot guarantee a specific delivery date.
Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs clearance, weather conditions, public holidays, transportation disruptions, or unusually high shipping volumes.
If your order has not arrived within the applicable estimated shipping timeframe, please contact us at:
support@clevermivan.com
We will assist you in checking the latest available tracking information and working with the relevant shipping provider where appropriate.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping information is accurate and complete before placing your order.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the shipping address.
If a package is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the package needs to be reshipped, where permitted by applicable law.
LOST, DAMAGED OR MISDELIVERED SHIPMENTS
If your order appears to be lost, damaged, or delivered incorrectly, please contact us at:
support@clevermivan.com
We may request your order number, tracking information, photos of the package, or other information needed to investigate the issue with the carrier.
We will work with you to determine the appropriate solution in accordance with applicable consumer laws.
CONSUMER RIGHTS
Nothing in this shipping policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws.
CONTACT US
If you have any questions about your order or shipping, please contact us at:
support@clevermivan.com