Refund policy

REFUND & RETURNS POLICY

At CLEVERMIVAN, we want you to have a positive shopping experience. Please read this policy carefully before placing your order.

CHANGE OF MIND

For customers in markets where applicable law does not provide a statutory right to cancel or return a purchase because of a change of mind, we do not offer returns, exchanges, refunds, or store credit for change-of-mind purchases.

This includes situations where you:

• No longer want the product
• Decide that you do not like the product
• Find the product cheaper elsewhere
• Ordered the wrong product, colour, or quantity
• Decide that you no longer need or want the product

This change-of-mind policy does not limit or exclude any rights that apply under mandatory consumer protection laws.

EUROPEAN UNION — RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days after the day you receive the goods, without giving a reason.

To exercise this right, please contact us at support@clevermivan.com within the applicable withdrawal period and clearly state that you wish to withdraw from your purchase.

After notifying us, you generally must return the goods without undue delay and within the period required by applicable law.

Goods should be returned in accordance with applicable legal requirements. You may be responsible for the direct cost of returning the goods where permitted by applicable law.

The right of withdrawal is subject to the applicable legal exceptions and does not affect your statutory rights concerning faulty, defective, or non-conforming goods.

UNITED KINGDOM — RIGHT TO CANCEL

If you are a consumer in the United Kingdom, you generally have the right to cancel an online purchase within 14 days after the day you receive the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at support@clevermivan.com within the applicable cancellation period and clearly state that you wish to cancel your purchase.

After notifying us, you generally must return the goods within the period required by applicable law.

The statutory cancellation right does not affect your legal rights concerning faulty, defective, or incorrectly supplied goods.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, defective, does not match its description, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

To help us assess the issue, please provide:

• Your order number
• A clear description of the problem
• Clear photos showing the damaged, faulty, defective, or incorrect item
• Photos of the packaging if it was damaged during delivery
• A video demonstrating the issue if requested by our support team

Please keep the product and its packaging until your request has been reviewed, where reasonably possible.

The product must not have been intentionally damaged, misused, modified, or altered in a way that caused the problem.

Do not return an item before contacting us and receiving return instructions from our support team.

Once we receive your request, we may assess the issue and determine the appropriate solution in accordance with applicable consumer laws.

Depending on the circumstances and applicable law, the available remedy may include a repair, replacement, refund, cancellation, or other remedy required by law.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws.

AUSTRALIA

For customers in Australia, consumer guarantees under the Australian Consumer Law apply where applicable and cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Australian Consumer Law does not generally require a business to provide a refund or replacement simply because a customer changes their mind, dislikes the product, finds it cheaper elsewhere, or has no use for it.

NEW ZEALAND

For customers in New Zealand, applicable consumer guarantees under the Consumer Guarantees Act apply where applicable.

These rights may include a repair, replacement, refund, or other remedy where a product does not meet applicable consumer guarantees.

The Consumer Guarantees Act does not generally require a remedy simply because a customer changes their mind.

OTHER MARKETS

For customers in other countries or regions, any mandatory consumer rights that apply under the laws of the customer's jurisdiction remain unaffected by this policy.

CONTACT US

If you have an issue with your order or wish to exercise a statutory return, withdrawal, or cancellation right, please contact us at:

support@clevermivan.com

Please contact us before returning any product so that we can provide the appropriate instructions.